Building Capacity...

—> Through Developing and Improving Process

The Center has seen firsthand how many organizations fall into the trap of evaluating a process by means of its own internal standards. By starting with the process itself as the baseline, and then by serially following its sequence of dependencies, the goal for each stage of the process becomes the succeeding stage until — absent an outcome which lies wholly outside the process itself — the process becomes self-justifying.

In contrast, the Center starts with an organization's defined outcome and then uses a systems approach to assess the degree to which a process serves it well and efficiently. This approach enables us to identify and remove any superfluous steps in a process and it enables us also to determine which stages can operate in parallel and which are true dependencies for each other.

The Center recommends that processes are re-examined at least once every two years in order to determine whether they are optimal and serving an organization well. To this end we have methods and tools designed to measure the effectiveness of processes (at both the governance and operations levels) against the benchmarks established by defined outcomes and by the mission statement.